Terms of Service

01Definitions

• "Account": the credentials and settings under which you access the Service.
• "Credit": the unit in which verification is metered. One address submitted for verification consumes one credit.
• "Input Data": the email addresses and any accompanying fields you submit for verification, whether through the dashboard, an upload, or the API.
• "Results": the verdicts, scores, reason codes and reports the Service returns for your Input Data.
• "Documentation": the API reference and product documentation published on this site.

02The Service and your licence to use it

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your own business purposes, and to use the Results within your own systems and processes.

The Service is provided as software as a service. We may change how it works, add capabilities, and retire ones that are no longer viable. Where a change removes a capability you rely on and is material to you, we will give reasonable notice before it takes effect.

You may not resell, sublicense, white-label or otherwise make the Service available to third parties as a verification service of their own without a separate written agreement with us. Verifying addresses on behalf of your own clients as part of a wider service you provide is permitted; reselling raw verification capacity is not.

You may not attempt to derive our scoring logic by systematic probing, copy or create a competing service from the Results, or circumvent rate limits, credit metering or access controls.

03Accounts and security

You are responsible for everything that happens under your Account, including any use of an API key issued to you. Keys are secrets: treat them as you would a password, do not embed them in client-side code or public repositories, and rotate them if you believe one has been exposed.

Tell us promptly at [email protected] if you become aware of unauthorised use of your Account. We may suspend a key or an Account immediately where we reasonably believe it has been compromised, and will tell you when we do.

You must give accurate registration and billing details and keep them current. One person or organisation may not open multiple accounts to obtain repeated free allowances.

04Your Input Data, and the basis on which you may send it

You retain all rights in your Input Data. We do not acquire ownership of it, and we do not sell it, rent it, or use it to build marketing lists.

You are the controller of the personal data contained in your Input Data. You warrant that you have a lawful basis to hold those addresses and to have them verified on your behalf, that verification is compatible with the purpose for which they were collected, and that you have given whatever notice your own privacy policy and applicable law require.

You must not submit addresses that you obtained by scraping, purchase from a list broker, or any other means that does not give you a lawful basis to process them. Where personal data is involved, our Data Processing Agreement applies and forms part of these Terms.

05Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. It prohibits, among other things, using the Service to support unsolicited bulk email, to enumerate or harvest addresses at a domain you have no relationship with, or to test credentials or otherwise probe systems you do not control.

We may suspend access without notice where we reasonably believe use is causing harm, breaching that policy, or exposing us or our suppliers to liability. Where suspension is not urgent we will raise it with you first.

06Credits, pricing and payment

Verification is metered in credits. A credit is consumed when an address is submitted for verification, including where the outcome is "unknown": the work is performed either way, and an honest "unknown" is a result, not a failure.

Credits granted at signup and credits bought as a one-off pack do not expire. Credits included in a monthly plan are granted for that billing period and lapse at the end of it; they do not roll over.

Prices are stated exclusive of VAT and any other applicable tax, which is added at the rate in force where you are established. If you are a business in the EU outside Romania and supply a valid VAT number, the reverse charge applies.

Monthly plans renew automatically at the end of each period until cancelled. You may cancel at any time from the dashboard, effective at the end of the current period; we do not pro-rate a partial month.

Where a payment fails, we may suspend verification until it is settled. Charges for credits already consumed remain payable.

07Refunds

Credits already consumed are not refundable: the verification has been performed and the cost incurred.

If the Service materially fails to perform and we cannot put it right within a reasonable time, contact us at [email protected] and we will refund the unused portion of a pack, or the unused remainder of the current subscription period, at our discretion.

Nothing here limits any statutory right of withdrawal you may have as a consumer under EU law. Where that right applies to a digital service you have asked us to begin providing immediately, it lapses once the Service has been fully performed for the credits consumed.

08Availability and support

We aim for high availability and publish an uptime target on this site. That target is an operating objective rather than a contractual service level; a contractual SLA is available on an enterprise agreement.

Support is provided in English by email at [email protected], during Romanian business hours, with best-effort response times. Security reports are triaged ahead of other correspondence.

We may perform maintenance that briefly interrupts the Service. Where an interruption is planned and material, we will give notice in advance.

09What verification can and cannot tell you

Verification is evidence, not a guarantee. We check syntax, domain configuration, mail exchanger records and, where the receiving server permits, the mailbox itself. A mailbox can be closed, filled or blocked in the interval between a check and a send, and some providers deliberately answer identically for every address.

Where the evidence does not support a confident answer we return "unknown" or a catch-all result rather than inventing certainty. You remain responsible for deciding what to do with a verdict, including how you treat risky and unknown addresses in your own sending policy.

We do not warrant that use of the Service will improve your deliverability, sender reputation or campaign performance, all of which depend on factors outside our control.

10Intellectual property

The Service, including its software, models, scoring logic, reason-code taxonomy, documentation and brand, is and remains ours or our licensors'. Nothing in these Terms transfers any of it to you.

If you send us feedback or suggestions, we may use them without obligation or compensation to you. This does not give us any right in your Input Data or your confidential information.

11Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each will protect the other's confidential information with at least the care it applies to its own, and use it only to perform or receive the Service.

This does not apply to information that is public through no fault of the receiving party, was already lawfully held, is independently developed, or must be disclosed by law, in which case, where permitted, the disclosing party will be told first.

12Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and in accordance with these Terms.

Beyond that, and to the fullest extent permitted by law, the Service is provided "as is". We disclaim all other warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that every result will be accurate.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud.

13Limitation of liability

Neither party is liable to the other for loss of profit, revenue, goodwill, anticipated savings, or for indirect or consequential loss, however arising.

Subject to the paragraph above and to any liability that cannot lawfully be limited, each party's total aggregate liability arising out of or in connection with these Terms is capped at the total amount you paid us for the Service in the twelve months immediately before the event giving rise to the claim.

You are responsible for how you use the Results. We are not liable for decisions you take on the basis of a verdict, including sending to or suppressing an address.

14Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your breach of the Acceptable Use Policy, from your submission of data you had no lawful basis to submit, or from your infringement of a third party's rights through your use of the Service.

We will indemnify you against a third-party claim that the Service as supplied by us infringes that party's intellectual property rights, provided you tell us promptly, let us conduct the defence, and give reasonable assistance.

15Suspension and termination

You may close your Account at any time from the dashboard. Unused non-expiring credits are forfeited on closure unless a refund is due under the Refunds section.

We may suspend or terminate your Account for material breach of these Terms or the Acceptable Use Policy, for non-payment, or where required by law. Except where the breach is serious or urgent, we will give you notice and a reasonable opportunity to put it right.

On termination your right to use the Service ends. We will delete or de-identify your data in accordance with the retention periods set out in our Privacy Policy and the Data Processing Agreement. Terms that by their nature should survive (confidentiality, intellectual property, limitation of liability, governing law) do so.

16Changes to these Terms

We may amend these Terms to reflect changes to the Service, to our operations, or to the law. The current version is always published here with its revision date.

Where a change materially reduces your rights or increases your obligations, we will give at least 30 days' notice by email to the address on your Account before it takes effect. Continuing to use the Service after that date means you accept the amended Terms; if you do not, you may close your Account and we will refund the unused portion of any prepaid balance.

17General

These Terms, together with the Acceptable Use Policy, the Privacy Policy and the Data Processing Agreement, are the entire agreement between us on their subject matter and supersede any prior discussion.

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger or sale of the business, on notice to you.

If any provision is held unenforceable, the rest continues in force. A failure to enforce a right is not a waiver of it. There is no partnership, joint venture or agency between us.

Notices to you are sent to the email address on your Account. Notices to us go to [email protected].

18Governing law and disputes

These Terms are governed by Romanian law, and the courts of Romania have exclusive jurisdiction, save that if you are a consumer you keep the benefit of any mandatory protections and any right to bring proceedings in the courts of your country of residence.

Before starting proceedings, please raise the matter with us at [email protected]; most disputes are resolved faster that way. Consumers in the EU may also use the European Commission's online dispute resolution platform.